Terms & Conditions

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These are the terms and conditions of service between Olivia’s Kitchen Ltd and the client.
Olivia’s Kitchen reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.

‘The client’            – Company/ person/ organisation that Olivia’s Kitchen is to provide catering services to
‘The company’      – Olivia’s Kitchen Ltd
‘Deliveries’            – Orders without service staff

Loss and Damages

The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.

Liability

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.

VAT

All prices quoted are exclusive of VAT which will be applied at the relevant rate.

BACS Payments should be made to:

Olivias Kitchen Ltd
Barclays Bank
Sort code: 203351
Account number: 60412694

Please send remittance advice to accounts@olivias-kitchen.co.uk

Queries from an invoice must be received in writing within 5 days of receipt.

Complaints

In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.

Deliveries/Orders and Quotes

The Client must confirm all orders and amendments in writing.

All menus confirmed when ordering are subject to availability.

Catering quotes are valid for 30 days.

Collections

All collections of plates, platters, cool bags and baskets are made the following working day unless a same day collection is requested.

Clients need to ensure all items are ready for collection at a central point.

Any missing, chipped or broken items may be charged for.

Cancellations

Any cancellation made by the client must be notified to the company in writing.

Cold food orders must be cancelled by 2pm one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.

Hot food orders must be cancelled by 12 noon one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.

Cancellations received after these deadlines will incur a charge at the management’s discretion.

Cancellations received on day of delivery will be charged in full.

Payment Terms

Standard payment terms for credit accounts are 14 days from invoice date unless otherwise agreed in advance.

A 50% deposit is required for all orders over £2000.00.

Private clients are required to pay in advance for any and all orders placed.

Olivia’s Kitchen reserves the right to apply statutory interest to any invoices that become overdue.

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