Your basket is empty!
We do not currently serve your area.
Please contact the office to discuss your booking 0191 300 9919
We do serve your area.
Please enter your full post code, i.e. NE11 0NN
These are the terms and conditions of service between Olivia’s Kitchen Ltd and the client.
Olivia’s Kitchen reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.
‘The client’ – Company/ person/ organisation that Olivia’s Kitchen is to provide catering services to
‘The company’ – Olivia’s Kitchen Ltd
‘Deliveries’ – Orders without service staff
Loss and Damages
The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.
The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.
All prices quoted are exclusive of VAT which will be applied at the relevant rate.
BACS Payments should be made to:
Olivias Kitchen Ltd
Sort code: 203351
Account number: 60412694
Please send remittance advice to firstname.lastname@example.org
Queries from an invoice must be received in writing within 5 days of receipt.
In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.
Deliveries/Orders and Quotes
The Client must confirm all orders and amendments in writing.
All menus confirmed when ordering are subject to availability.
Catering quotes are valid for 30 days.
All collections of plates, platters, cool bags and baskets are made the following working day unless a same day collection is requested.
Clients need to ensure all items are ready for collection at a central point.
Any missing, chipped or broken items may be charged for.
Any cancellation made by the client must be notified to the company in writing.
Cold food orders must be cancelled by 12pm one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
Hot food orders must be cancelled by 12pm one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
Cancellations received after these deadlines will incur a charge at the management’s discretion.
Cancellations received on day of delivery will be charged in full.
Standard payment terms for credit accounts are 14 days from invoice date unless otherwise agreed in advance.
A 50% deposit is required for all orders over £2000.00.
Private clients are required to pay in advance for any and all orders placed.
Olivia’s Kitchen reserves the right to apply statutory interest to any invoices that become overdue.